About SouthTech
In 2001, SouthTech began providing computer repair service to residential and small business customers with the goal of doing it better. Better to SouthTech is defined as better response times, better solutions, and better customer service than customers had come to expect.
Six Things We Do Better
We challenge you to find another computer consulting firm in the Charlotte area that would dare to make these promises:
1. We'll Respond Within Two Hours or Less - Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within two hours or less.
2.Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician within 24 hours.
4. All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.
5. Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
6. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.